01 About This Policy

Melbourne Motorcycle Fairings ("MMF", "we", "us", "our") is bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy describes how we handle personal information collected through our website and in the course of providing our repair services.

This policy applies to all personal information collected by MMF, whether provided online, over the phone, in person at our Spotswood premises, or by any other means.

02 Information We Collect

We collect personal information that is necessary to assess and carry out repair work on your motorcycle. This may include:

• Your name, phone number, and email address
• Your motorcycle's make, model, year, and registration details
• Details of the damage, repair requirements, and repair history
• Insurance policy details and claim reference numbers (where applicable)
• Payment information (processed securely — we do not store card details)

We collect this information when you submit a quote request, call us, email us, or visit our workshop in person.

03 How We Use Your Information

We use your personal information solely for the purposes for which it was collected, including:

• Assessing your repair request and preparing an accurate quote
• Communicating with you about your repair — progress updates, completion notification, and collection
• Processing payments and issuing invoices
• Liaising with your insurance provider where you have asked us to
• Maintaining job records for warranty and legal purposes

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.

04 Third Party Disclosure

We do not sell or share your personal information with third parties for their own marketing purposes. We may disclose your information in the following limited circumstances:

• To your insurance provider, where your repair is funded by a claim and you have authorised us to liaise on your behalf
• To parts suppliers or subcontractors, where necessary to source components or complete specific aspects of your repair
• To our cloud-based systems and software providers who assist with job management (bound by confidentiality obligations)
• Where required by law, court order, or a government authority

05 Insurance Repairers & Partners

Where your repair is being managed through an insurance claim, we will share information about the vehicle damage, repair scope, and associated costs with your insurer or their appointed assessor as required to progress the claim.

We will only share the minimum information necessary to process the repair and claim. We will not disclose your personal contact details to third parties beyond what is required for the repair.

06 Data Retention

We retain job records, repair documentation, and associated customer information for a minimum of seven years to meet our legal, warranty, and insurance obligations. After this period, records are securely destroyed.

You may request deletion of your personal information at any time where retention is no longer required to fulfil the original purpose of collection or meet a legal obligation. We will respond to deletion requests within 30 days.

07 Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, incomplete, or out of date
• Request deletion of your information where it is no longer required
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your information appropriately

To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days of receiving your request.

08 Website & Cookies

Our website may use cookies — small text files stored on your device — to improve the browsing experience and analyse traffic patterns. Cookies do not collect personally identifiable information.

We may use third-party analytics tools such as Google Analytics to understand how visitors use our website. This data is collected in aggregate and is not linked to individual identities. You can disable cookies through your browser settings; however, this may affect how certain features of the site function.

09 Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, interference, modification, or disclosure. Our security measures include:

• Physical job records stored securely at our Spotswood premises with restricted access
• Digital records maintained in password-protected systems
• Limiting access to personal information to staff members who need it to carry out their duties

While we take these precautions, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The current version will always be published on this page with a revised date.

We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes acceptance of the revised policy.

11 Contact Us

To access your information, request corrections or deletion, or raise a privacy concern, please contact us:

• Phone: (03) 9399 3344
• Email: info@melbournemotorcyclefairings.com.au
• Address: 14 / 59 Hudsons Road, Spotswood VIC 3015

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.